user stories

User Stories and Tasks

+Customer Features:
+
+1)Registration form
+2)Login form
+3)Ticket Creation
+4)Ticket Status
+5)Selecting Department
+6)Selecting Agent
+
+User Stories:
+-------------------
+As  a user i want create login credentials for portal
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+As  a user i want required fields to enter the detilas
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+As  a user i want access the account securly Account
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+Need required fields to create an issue
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+As a user i have to get a ticket number for each ticket
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+As a user i can check my ticket status
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+As a user i have to get opened tickets and closed tickets separatly
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+As a user i wish to send my issue to particular dept
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+As a user i wish to select an agent related to the selected department
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+Agent Tasks:
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+Updating Ticket status
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+Redirecting Tickets
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+Allow acess to user
+
+User Stories:
+--------------------------------------------------
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+As an agent i want required fields  to update the ticket status
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+As an user i can able to post reply again
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+As an agent i can able to transfer tickets to other dept
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+As an agent i can able to transfer tickets to other agnets
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+As a user i want get acess to my account
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+Admin Tasks:
+
+Agent Creation
+
+Profile creation
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+Departments
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+User Stories:
+--------------------------------------------
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+As an agent i need to get access while creating profile
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+As a user i wish to create my profile as i entered
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+As a user i want registration form should be public
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+user can able to change their passwords
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+As a agent i wish to create my profile as i entered
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+As a agent i want registration form should be public
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+agent can able to change their passwords
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+As a user i want required dept to be created
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