installation of osticket

README.md

+
+                                             OSTICKET INSTALLATION
+
+root@OsTicket:~# apt-get update && apt-get upgrade -y
+
+Step #02: Install php, mysql and nginx server this is LAMP server.
+root@OsTicket:~# apt install mysql-server unzip libapache2-mod-php7.2 php7.2-mbstring php7.2-cli php7.2-mysql php7.2-cgi php7.2-fpm php7.2-gd php7.2-imap php7.2-xml php7.2-intl php-dev libmcrypt-dev php-pear -y
+Now web server restart command
+root@OsTicket:~# service apache2 restart
+Create mysql password
+root@OsTicket:~# mysql_secure_installation
+Step #03: Create database for store data at first login using root and password
+root@OsTicket:~# mysql -u root -p
+Then run below command into mysql terminal
+Mysql> create database osticketdb;
+Mysql> create user osticket@localhost identified by 'Passw0rd@123';
+Mysql> grant all privileges on osticketdb.* to osticket@localhost identified by 'Passw0rd@123';
+Mysql> flush privileges;
+Mysql> exit;
+Service mysql restart command below
+root@OsTicket:~# service mysql restart
+Step #04: Download OsTicket software from below link
+root@OsTicket:~# cd /tmp/
+root@OsTicket:/tmp# wget https://github.com/osTicket/osTicket/releases/download/v1.10.4/osTicket-v1.10.4.zip
+Now unzip and move into web directory download file then see two folder one upload and other scripts
+root@OsTicket:~# unzip osTicket-v1.10.4.zip
+root@OsTicket:~# mv upload/* /var/www/html/
+root@OsTicket:~# mv scripts/ /var/www/html/
+Remove default index file using command below
+root@OsTicket:~# rm -rf /var/www/html/index.html
+Step #05: Edit database file and insert DB config
+root@OsTicket:~# cd /var/www/html/include/
+root@OsTicket:/var/www/html/include/# cp ost-sampleconfig.php ost-config.php
+Setup web directory permission for execute all command
+root@OsTicket:/var/www/html/include/# cd
+root@OsTicket:~# chown -R www-data:www-data /var/www/html/
+root@OsTicket:~# chmod 755 -R /var/www/html/
+root@OsTicket:~# chmod 0644 /var/www/html/include/ost-config.php
+Step #06: Create virtual host for OsTicket config
+root@OsTicket:~# vi /etc/apache2/sites-available/000-default.conf
+Make sure DocumentRoot /var/www/html
+Step #07: Restart web server command below
+root@OsTicket:~# service apache2 restart
+Step #08: Goto http://10.66.25.20/
+Step by step setup support mail, admin account and database info.
+Troubleshooting scp
+When login http://10.66.25.20/scp/
+Error : Valid CSRF Token Required
+Open session file from below
+root@OsTicket:~# vi /var/www/html/upload/include/class.ostsession.php
+Find below text
+DoesNotExist
+Insert this line  $this->data->session_data = “”;
+After $this->data = new SessionData([‘session_id’ => $id]);
+Example :
+$this->data = new SessionData(['session_id' => $id]);
+$this->data->session_data = "";
+root@OsTicket:~# service apache2 restart