Jaswanth Akhil Etta requested to merge akhil into main May 30, 2026

CivicFlow AI

AI-Powered Civic Grievance Triage and Accountability Platform

Overview

CivicFlow AI is an intelligent civic grievance management platform designed to improve the efficiency and transparency of reporting and resolving urban civic issues. Citizens can submit complaints through text or voice in local languages, and the system automatically classifies, prioritizes, and routes complaints to the appropriate municipal department.

The platform helps reduce complaint misrouting, duplicate reports, and delays while providing citizens with real-time tracking and accountability.

Problem Statement

Citizens often report civic issues such as garbage accumulation, water leakage, potholes, and streetlight failures through multiple channels. These complaints are frequently misclassified, duplicated, delayed, or lost due to inefficient manual processes.

This leads to:

Slow response times
Poor transparency
Duplicate reporting
Reduced citizen trust
Increased workload for municipal authorities

Proposed Solution

CivicFlow AI leverages Artificial Intelligence and Natural Language Processing (NLP) to:

Accept complaints through text or voice
Support multiple languages
Automatically classify complaint categories
Estimate urgency levels
Detect duplicate complaints
Route issues to the correct department
Provide real-time complaint tracking
Display analytics through a public dashboard

Key Features

Citizen Portal

Complaint submission form
Voice and text input
Multi-language support
Complaint status tracking

AI Engine

Complaint classification
Urgency prediction
Duplicate complaint detection
Smart routing

Analytics Dashboard

Complaint status monitoring
Response time analysis
Geographic hotspot visualization
Unresolved issue tracking

Technology Stack

Frontend

React.js
Tailwind CSS
React Router
Leaflet Maps

Backend

Python
Flask / FastAPI

AI & NLP

Hugging Face Transformers
Sentence Transformers
Speech-to-Text APIs

Database

SQLite / PostgreSQL

Project Structure

CivicFlowAI/
│
├── frontend/
│   ├── pages/
│   ├── components/
│   └── assets/
│
├── backend/
│   ├── app.py
│   ├── models/
│   └── routes/
│
├── data/
├── screenshots/
├── requirements.txt
└── README.md

Installation

Clone Repository

git clone <repository-url>
cd CivicFlowAI

Install Dependencies

pip install -r requirements.txt

Run Backend

python app.py

Run Frontend

npm install
npm start

Future Enhancements

Mobile application
Integration with GHMC systems
Real-time notifications
AI-based issue resolution recommendations
Advanced city-wide analytics

Team Members

Mahalakshmi – Frontend & UI Development
Akhil – Backend Development and AI/NLP Integration
Dhruvika – Database & Analytics

Expected Impact

CivicFlow AI aims to improve civic response efficiency, reduce complaint redundancy, increase transparency, and strengthen citizen trust in urban governance through intelligent automation and data-driven decision making.

civilflow