Commit f5125b0a authored by Geetha Vandana's avatar Geetha Vandana

user stories

parent 44d64722
Customer Features:
1)Registration form
2)Login form
3)Ticket Creation
4)Ticket Status
5)Selecting Department
6)Selecting Agent
User Stories:
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As a user i want create login credentials for portal
As a user i want required fields to enter the detilas
As a user i want access the account securly Account
Need required fields to create an issue
As a user i have to get a ticket number for each ticket
As a user i can check my ticket status
As a user i have to get opened tickets and closed tickets separatly
As a user i wish to send my issue to particular dept
As a user i wish to select an agent related to the selected department
Agent Tasks:
Updating Ticket status
Redirecting Tickets
Allow acess to user
User Stories:
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As an agent i want required fields to update the ticket status
As an user i can able to post reply again
As an agent i can able to transfer tickets to other dept
As an agent i can able to transfer tickets to other agnets
As a user i want get acess to my account
Admin Tasks:
Agent Creation
Profile creation
Departments
User Stories:
--------------------------------------------
As an agent i need to get access while creating profile
As a user i wish to create my profile as i entered
As a user i want registration form should be public
user can able to change their passwords
As a agent i wish to create my profile as i entered
As a agent i want registration form should be public
agent can able to change their passwords
As a user i want required dept to be created
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